Refund policy

Returns & Refunds Policy

We have a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, with all original accessories, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at online@cleanriver.com.

Returns must be sent to the following address:

CleanRiver Recycling Solutions
288 Don Hillock Dr
Aurora, ON L4G 0G9

If your return is approved, we’ll provide instructions on how and where to send your package. Please note that customers are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, contact us anytime at online@cleanriver.com.

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Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Final sale items, clearance items, and gift cards are non-returnable.

Exchanges

The fastest way to get the item you want is to return your original purchase. Once your return is approved, you can place a new order for the desired item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at online@cleanriver.com